Universal Certification Pte. Ltd. is committed to delivering impartial, high-quality certification services that meet the requirements of our clients, accreditation bodies, and international standards. Our approach is built on competence, integrity, and continual improvement, ensuring credibility, transparency, and global recognition.
We achieve this by:
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Operating a robust management system that ensures quality, confidentiality, and ethical conduct in a cost-effective and timely manner.
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Ensuring accountability for all actions, including the prompt resolution of client queries.
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Maintaining high levels of confidentiality, traceability, and transparency in all certification activities.
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Establishing an Impartiality Committee, with representation from relevant interested parties, to safeguard objectivity in certification activities.
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Making all certification decisions based solely on objective evidence, obtained and reviewed independently of the audit team.
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Identifying, assessing, and addressing potential risks to impartiality on an ongoing basis.
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Treating every client consistently, ensuring fair and equal performance in granting, maintaining, renewing, suspending, withdrawing, or restoring certification.
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Ensuring that all employees and associated personnel remain competent, motivated, and committed to impartiality, confidentiality, and the avoidance of conflicts of interest.
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Continually reviewing and improving processes, procedures, and records to enhance the effectiveness of our management system.
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Complying fully with ISO/IEC 17021-1:2015 and all applicable legal and regulatory requirements.
This policy is communicated to and understood by all personnel and interested parties. Responsibility for its implementation and oversight rests with the Director of Universal Certification.
